Napa Valley MIT Cancellation Policy

If your appointment is confirmed at any time via email from our staff or via text or phone, the below cancellation rules apply.

If your appointment is not confirmed prior to the booking time, you will be refunded fully.

Applies to only confirmed appointments.

We require at least 24 hour advance notice of cancellation to avoid cancellation fees. However if your appointment is confirmed a fee will still apply.

Contacting Us: To provide cancellation or rescheduling notice, you must contact us: 1) reply to the appointment confirmation email directly, or 2) contact us directly via phone or text

Missed appointments or cancellation notifications within 2 hours prior to appointment time are non-refundable.

If part of your group is not present for the appointment:

a) If your group consists of 3 individuals or fewer, any missing individual will be charged in full.
b) If your group is composed of 4 individuals or more, any missing individual will be refunded for their services but will incur a $50 no-show fee per person. For example, if 10 people book, and 5 people show up, the 5 attendees will be charged in full, and the no-show 5 individuals will be refunded for their services minus the $50 per person cancellation fee.

IV MEMBERSHIPS

Drip Hydration memberships (Vitamin IV & NAD) have a 6 month minimum requirement. If you cancel your membership prior you will be charged the remaining balance unless a valid medical reason is provided. You will still have the opportunity to use your remaining treatments within the 6 month window only for Gold Platinum, and Corporate memberships.

We do not issue refunds for unused treatments. You may pause your membership for up to 30 days but this must be done before the monthly charge is incurred.

Please email press@NapaValleyMIT.com if you’d like to make any changes to your membership.

Subscription

All subscription-based products require a minimum commitment of 6 months, depending on the product.